Reference

Privacy Policy for Your Account

Your yokubet account connects identity checks, wallet records for DANA, OVO, GoPay and QRIS, device security, and lobby activity in one privacy process.

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yokubet Privacy Policy for Your Account
CONTACT ROUTES

3 Ways To Ask Us

Fast privacy help starts with the channel that matches your request. Use Live Chat for same-day account questions, email us when you need a written privacy request, or send a message from…

Live Chat 09:00-23:00 WIB Use Live Chat when you need a quick privacy answer before you finish registration. We can check your account email, explain cookie settings, and point you to the right request path.
Email [email protected] Send email for access, correction, deletion, or account data questions that need a written reply. Include your registered email and avoid sharing wallet PINs, passwords, or full ID photos unless we request them.
Account Inbox After Login Open Account > Inbox when your request concerns a logged-in account. This helps us connect the privacy message to your account history without asking you to repeat payment references.
HANDLING RULES

6 Checks Behind This Policy

Your privacy controls sit inside the same account flow you use for login, wallet checks, and lobby access.

Registration Data

When you create an account, we record details such as username, mobile number, email, password hash, and referral fields if present. We use them for login, support matching, and account safety checks.

Payment Records

Deposits and withdrawals through DANA, OVO, GoPay and QRIS create transaction records with time, amount, status, and reference code. We keep these records to resolve wallet questions and detect mismatched activity.

Cookies And Devices

Cookies help us keep you signed in, remember language choices, and spot unusual login attempts. You can clear browser cookies in Chrome via Settings > Privacy and security > Clear browsing data.

Session Activity

We record account actions such as login time, IP range, device type, and lobby sessions for titles like Live Football Odds or Fortune Rabbit. These logs help us investigate access disputes.

Retention Periods

We keep account and transaction records while your account remains active and for periods needed for dispute handling or legal duties. When data is no longer needed, we delete or anonymise it.

Change Requests

Ask us to correct your mobile number, update your email, or review stored account details. We may verify your identity through a login check or payment reference before changing sensitive data.

Questions About Your Privacy Rights

The answers below focus only on how we collect, use, store, and correct your account data. They are written for Indonesia account holders who use local wallets, mobile browsers, and account security tools. If your case involves access or eligibility, we handle it only where local law permits and may ask for extra verification before acting.

We collect registration details such as username, email, mobile number, password hash, device signals, and wallet activity. We use this data to run your account, verify access, answer support requests, and record transactions.

Wallet records help us match deposits, withdrawals, failed payments, and refund checks to your account. They usually include time, amount, payment rail, status, and reference code, not your wallet PIN or app password.

Yes. Contact Live Chat from 09:00-23:00 WIB, email [email protected], or use Account > Inbox after login. We may ask for a login check or payment reference before changing email or mobile details.

Cookies keep your session active, remember basic preferences, and help detect unusual sign-ins. You can clear them in Chrome by opening Settings > Privacy and security > Clear browsing data, then signing in again.

We share only the transaction details needed to process or verify payments through DANA, OVO, GoPay and QRIS. We do not send your password, wallet PIN, or private account messages to payment partners.

We keep records while your account is active and for periods needed to handle disputes, transaction checks, and legal duties. When records are no longer required, we delete them or remove personal identifiers.

Email [email protected] from your registered email or send a message through Account > Inbox. Tell us what data you need, and we will verify ownership before preparing a response.

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